Draft for legal review. Prepared as a starting point and not yet approved by YuGO Rides Pvt. Ltd. or its lawyer. Items in [square brackets] must be completed before publishing.

Terms & Conditions

Last updated: [date of approval]

1. Who we are and what these terms cover

These Terms & Conditions ("Terms") are an agreement between you and YuGO Rides Pvt. Ltd., a company incorporated in India with its registered office at 235 Navi Peth, Near Bakhale Classes, Pune 411030, Maharashtra [CIN: ●] ("YuGO", "we", "us"). They apply to your use of www.yugorides.in, the YuGO Rides mobile app, and any electric scooter, battery or related service you rent or use from us (together, the "Services").

By using the website or app, signing up, or taking a scooter, you agree to these Terms. If you do not agree, please do not use the Services. These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature.

If you sign a rental agreement, accept a booking or accept plan terms in the app, that agreement applies together with these Terms. If the two conflict, the rental agreement or in-app plan terms prevail for that rental.

2. Definitions

• Rider means the person who signs up and rents a scooter from YuGO.
• Scooter means the electric two-wheeler rented to you, including its keys, accessories, documents, locks and any connected devices.
• Battery means any swappable battery used with the Scooter, whether owned by YuGO or by our battery-swap partner.
• Plan means the rental plan you choose, with the price, distance and other conditions shown at the time you book.
• Rental Period means the time from handover of the Scooter to you until it is returned to and accepted by YuGO.

3. Eligibility

To rent a Scooter you must:

• be at least 18 years old and legally able to enter into a contract under the Indian Contract Act, 1872;
• hold a valid Indian driving licence for the class of vehicle you will ride, and keep it valid throughout the Rental Period;
• complete KYC verification in the YuGO Rides app, and give true, complete and current information;
• not be barred by law from riding a motor vehicle.

We may refuse, suspend or cancel any sign-up or booking if verification fails, information is incorrect, or we reasonably believe the Services would be misused.

4. Plans, prices and payment

• Plan prices, included distance, per-km charges, minimum distances and other conditions are as shown on the website or in the app when you book. Taxes, including GST, apply as required by law.
• Distance is measured using the Scooter's odometer and/or YuGO's records for the Scooter. If you disagree with a reading, tell us within 7 days of the charge and we will review it with you.
• Rent and charges must be paid on time, in the manner and on the schedule set out in the app or rental agreement. If a payment is overdue, we may pause the Plan, restrict access to the Scooter or battery swaps, and recover the Scooter.
• Any security deposit, its amount and its refund conditions will be told to you before you start. We may deduct unpaid rent, charges, fines, and the cost of loss or damage you are responsible for, before refunding the balance.
• We may change prices or Plans for future periods. Changes will not apply to a period you have already paid for unless you agree.

5. Using the Scooter

During the Rental Period you must:

• ride only yourself, carefully and lawfully, following the Motor Vehicles Act, 1988, traffic rules and all instructions from authorities;
• wear a helmet that meets applicable standards, and carry your driving licence and any vehicle documents we provide;
• use the Scooter within Pune and Pimpri-Chinchwad unless we have agreed otherwise in writing;
• keep the Scooter locked and parked safely and lawfully when not in use;
• carry only loads within the Scooter's rated capacity and secured safely.

You must not:

• let anyone else ride the Scooter, or sublet, lend, sell, pledge or hire it out;
• ride under the influence of alcohol, drugs or any substance that affects your ability to ride;
• use the Scooter for racing, stunts, towing, off-road riding, carrying passengers where not permitted, or any illegal purpose;
• open, modify, repair or tamper with the Scooter, its motor, controller, wiring, locks, number plates or any tracking or connected device;
• remove identifying marks, branding or registration details.

6. Batteries and battery swapping

• Batteries remain the property of YuGO or our battery-swap partner at all times. You may use them only with the Scooter rented to you.
• Swap batteries only at stations we or our partner authorise, and follow the station's instructions. Do not open, damage, charge elsewhere, or remove a Battery from the area of operation.
• Swap times, range per swap and station availability are indicative. They depend on traffic, load, speed, weather, road and station conditions, and are not guaranteed.
• Where your Plan includes unlimited swaps, this means swaps for the Scooter rented to you during your Rental Period, for normal riding under these Terms.

7. Maintenance, faults and safety

• YuGO is responsible for maintaining the Scooter. Repairs must be carried out only by YuGO or someone we authorise.
• Before each ride, do a basic check of tyres, brakes, lights, horn and mirrors. If something seems unsafe, do not ride. Contact us straight away.
• Report any fault, warning light, damage or unusual behaviour promptly and bring the Scooter in when we ask, including for scheduled servicing.
• You are responsible for repair costs caused by misuse, negligence, breach of these Terms or unauthorised repairs.

8. Accidents, theft, loss and damage

• If there is an accident, theft, loss or damage, make sure everyone is safe, inform us immediately, and file a police report (FIR) where the law requires or we ask. Cooperate fully with us, the police and any insurer.
• You are responsible for loss of or damage to the Scooter, Battery or accessories during the Rental Period, except normal wear and tear, damage not caused by you, or amounts recovered by YuGO under any insurance. Your liability for amounts not covered will be as set out in your rental agreement or as reasonably assessed by us and shared with you with supporting details.
• You are responsible for injury, loss or damage to any person or property caused by your negligence, unlawful act or breach of these Terms, to the extent permitted by law.

9. Fines, challans and tolls

You are responsible for all traffic fines, e-challans, parking charges, tolls and penalties incurred during your Rental Period. If any are issued to YuGO as the vehicle owner, we may pass them on to you with reasonable supporting details, and you agree to pay them.

10. Location and vehicle data

Scooters, Batteries and the app may record location, distance, battery use and vehicle condition. We use this to run the Services, measure distance, maintain the fleet, keep riders and vehicles safe, recover Scooters and Batteries, and handle disputes, as explained in our Privacy notice.

11. Return, renewal and ending the rental

• Return the Scooter, Battery, keys, accessories and documents at the end of the Rental Period, at the place and time we agree, in the same condition as at handover except normal wear and tear.
• You may renew or end your Plan as set out in the app or rental agreement.
• We may suspend or end your rental and recover the Scooter and Battery immediately if you do not pay, break these Terms, ride unsafely, give false information, or if required by law. Where reasonable, we will tell you the reason first.
• If the Scooter is not returned when due, rent continues to apply and we may recover it and the reasonable costs of recovery.

12. Your work as a rider

You are not an employee, agent or partner of YuGO. You are responsible for your own work, earnings, delivery-platform accounts, and taxes. YuGO does not guarantee any level of earnings, orders or savings.

13. Website, app and intellectual property

• We try to keep information on the website and app accurate and up to date, but it may contain errors. If a price or detail is clearly wrong, we may correct it before you book.
• The YuGO name, logo, website, app, text and images belong to YuGO or its licensors. You may not copy, reuse or misuse them without our written permission.
• You must not misuse the website or app, including by attempting unauthorised access, introducing harmful code, scraping, or interfering with their operation.
• Links to third-party services (such as Google Play, Google Maps and WhatsApp) are provided for convenience. Those services have their own terms, and we are not responsible for them.

14. Limitation of liability

Nothing in these Terms limits any liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019, or liability for death or personal injury caused by our negligence. Subject to that:

• we are not liable for indirect or consequential losses, or for loss of earnings, orders or business, arising from delays, breakdowns, battery or station unavailability, or events outside our reasonable control;
• our total liability to you for any claim relating to a rental is limited to the rent you paid to us for that rental in the 30 days before the event giving rise to the claim.

15. Indemnity

To the extent permitted by law, you agree to compensate YuGO for losses, fines, claims and reasonable costs (including legal costs) that arise because you broke these Terms or the law, misused the Scooter or Battery, or acted negligently.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extreme weather, government orders, strikes, power or network outages, or failures of third-party battery-swap or payment services.

17. Franchise and business enquiries

Information on this website about franchise or partnership opportunities is not an offer. Any franchise or partnership is subject to a separate written agreement.

18. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new "last updated" date and, for significant changes affecting active riders, tell you in the app or by message. Continuing to use the Services after the update means you accept it.

19. Governing law and disputes

• These Terms are governed by the laws of India.
• If you have a complaint, please contact our Grievance Officer first. We will try to resolve it within 30 days.
• If a dispute is not resolved, it will be referred to a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Pune and the language English.
• Subject to the above, the courts at Pune, Maharashtra have exclusive jurisdiction. This does not affect any right you have to approach a consumer commission under the Consumer Protection Act, 2019.

20. General

• If any part of these Terms is found invalid, the rest continues to apply.
• If we do not enforce a right immediately, we do not give it up.
• You may not transfer your rights under these Terms without our consent.

21. Grievance Officer and contact

Grievance Officer: [Name], YuGO Rides Pvt. Ltd., 235 Navi Peth, Near Bakhale Classes, Pune 411030, Maharashtra. Email: contact@yugorides.in [replace with a dedicated grievance email if available]. Phone: +91 80805 13935, +91 91753 24002.

We will acknowledge complaints within 48 hours and aim to resolve them within one month.